Contact Us
Contact our customer care team to discuss any questions for your Yan Yee jewellery. Please fill in the form below or simply email us and we will get back to you within 48 hours.
27/F Beautiful Group Tower
77 Connaught Road Central, Hong Kong
Email: hello@yanyee.me
Get in touch
Frequently asked questions
What are Yan Yee's jewellery made of?
18K solid gold.
How do I care for my gold jewellery?
Please use the gold cloth provided, there is a polishing agent on the cloth that will keep your gold jewellery nice and shiny. Please remember not to wash or get your cloth wet or else the polishing agent will get washed off.
How do I care for my diamond jewellery?
1) Use a bowl and put lukewarm water and a few drops of dish washing liquid. Mix it.
2) Put your diamond jewellery in it and let it sit for a minute.
3) Use a soft toothbrush and brush it on all sides, even the bottom of the diamond, that’s where most of the dirt get stuck, then rinse and brush under warm water.
4) Use a towel to pat it dry.
Do you ship Internationally?
We ship globally (except Mainland China) from our studio in Hong Kong, China. Orders will be processed within 48 hours. You will receive a shipping confirmation email with a tracking number, and orders may require a signature upon delivery.
Will I have to pay any duties or customs charges?
Please note that any country, regional or local charges and/or tax is/are sole responsibility of the buyer.
How long will delivery take?
All orders are shipped using Hong Kong Post's local and airmail postal services. Delivery usually takes 7-14 Days. End to end online tracking will be available. All items will be shipped from Hong Kong.